Shipping policy
Shipping Policy – Black Ivory Collection
Last Updated: June 2, 2026
At Black Ivory Collection, we are committed to delivering your orders quickly and securely. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
Estimated delivery times vary depending on the destination and shipping carrier:
* United States: 3–5 business days
* Canada: 5–10 business days
* International Orders: 7–15 business days
Please note that these delivery times are estimates and may vary due to factors beyond our control.
Shipping Rates
Shipping costs are calculated automatically at checkout based on the customer’s shipping address and the weight of the items ordered.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor the progress of your shipment.
Delays and Shipping Issues
Black Ivory Collection is not responsible for shipping delays caused by:
* Incorrect or incomplete shipping addresses provided by customers
* Customs clearance procedures
* Weather conditions or natural disasters
* Carrier-related delays
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. We will work with the shipping carrier to help resolve the issue.
Address Accuracy
Customers are responsible for ensuring that all shipping information is accurate before placing an order. Black Ivory Collection is not responsible for packages delivered to incorrect addresses provided by the customer.
Contact Us
If you have any questions regarding our shipping policy, please contact us:
Black Ivory Collection
Email: info@blackivorycollection.com
Phone: +1 475 274 8880
Thank you for shopping with Black Ivory Collection. We appreciate your business and look forward to serving you.